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GIVE US A SHOUT Contact Hours: Sunday: Closed Monday: 9:00 am - 5:00 pm Tuesday: 9:00 am - 5:00 pm Wednesday: 9:00 am - 5:00 pm Friday: 9:00 am - 5:00 pm Saturday: 9:00 am - 12:00 pm E-mail: watsoncheng06@gmail.com Phone: (778) 374-0554 Submit Thanks for submitting!

Privacy Policy This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Pawshe Petopia.com (the “Site”). Personal information we collect When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. We collect Device Information using the following technologies: - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. - “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. - [[INSERT DESCRIPTIONS OF OTHER TYPES OF TRACKING TECHNOLOGIES USED]] Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information , email address, and phone number. We refer to this information as “Order Information”. [[INSERT ANY OTHER INFORMATION YOU COLLECT: OFFLINE DATA, PURCHASED MARKETING DATA/LISTS]] When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. How do we use your personal information? We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: - Communicate with you; - Screen our orders for potential risk or fraud; and - When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). Sharing you personal Information We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. Behavioural advertising As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. You can opt out of targeted advertising by using the links below: - Facebook: https://www.facebook.com/settings/?tab=ads - Google: https://www.google.com/settings/ads/anonymous - Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads - [[INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED]] Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/. Do not track Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. Your rights If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. Data retention When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. Changes We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

FAQS How long is shipping? It takes 2-5 days to process the order. All of our items are handmade by order therefore international orders usually take 12-20 business days to arrive. If your order has not arrived after 5-6 weeks, please contact us. However due to the current Covid-19 crisis currently affecting the entire world delays may occur with processing and shipping orders as we are required to take the necessary precautions when handling and shipping products :-) Therefore packages may take longer than our usual shipping times. ​ Do you ship internationally? Yes, we can ship to any country in the world for FREE. ​ How much is shipping? Shipping is FREE unless otherwise stated. ​ Only a few of my items have arrived, why is that? We are an international store meaning we have fulfillment centers around the world. In some cases we may split your order in multiple packages to send the products as soon as possible. If you are not sure if your order will come in multiple shipments, please contact our customer service. ​ What if my package has not arrived? If your order has not arrived after 4-5 weeks after placing your order, please contact us immediately so we can help you. ​ My item was broken when delivered, what now? Contact us with photos of the broken item. We will gladly refund you or send a replacement. ​ My card got declined, what do I do? If your card got declined we usually recommend trying to pay through PayPal. *Please allow a few extra days for processing and shipping international orders as we and our shipping carriers are required by law to take the necessary precautions to contain the spread. This means less staff which can cause small delays on some orders. However most of our orders still arrive within the above mentioned shipping times*